Common queries answered

Frequently asked Questions

The process is simple – give us call, have a no obligation chat, work out the best spec for your needs and budget alongside one of our technicians, and when you are happy that we have the right build for you, we will send you a no obligation quote.  If you decide to go ahead and want to place an order we will send you an invoice to pay, and your build will begin.  Once complete we arrange collection or delivery as necessary.  We can often deliver in person to local customers and offer an additional set up service if required.  Alternatively, you can collect in person from our offices, where we will be happy to show you around your new machine.   You will of course be kept updated throughout the process, and we are always at the end of the phone if you have any questions.

We always find it is better to talk over your needs first, to ensure that the machine we build meets and exceeds your expectations.  If you have specific components in mind, or case preference etc our technicians can ensure compatibility and suitability by talking with you, rather than simply sending you out a generic machine.

This very much depends on how specialised your computer is. Once your machine specs have  been finalised we will be able to give you an accurate lead time.  For less specialised machines we aim to have delivery within 5 working days. 

Due to their personalized nature, custom PCs are exempt from the standard 14-day right to cancel.  As every machine is built to order, specifically to your requirements, we are unable to offer exchanges or refunds if you change your mind. However, in the unlikely event of there being a fault or any problems we will of course aim to put these right for you immediately.   Please see our terms and conditions for further details.

 We will keep you updated as your order progresses. You will also be sent a tracking number once your machine is ready for delivery.

Simply call us on 0203 773 7648 or Email us at [email protected]

Due to the size of our products we currently only ship within the UK.

Building your own gaming PC can be a rewarding experience, and whilst it may be possible for you to purchase components for similar prices, it demands a significant investment of time and effort, as well as risk if something goes wrong. Selecting components, researching compatibility, and troubleshooting can be time-consuming.  Our team meticulously select and assemble each part of every build so our custom PCs are expertly optimized for peak performance. Components are selected to ensure that your system runs at its best without the need for users to spend time fine-tuning settings.  By choosing Benchmark Builds you save valuable time and enjoy the convenience of receiving a fully assembled and tested system, ready to power up and play.

Choosing our services provides you with a hassle-free, optimized, and reliable gaming solution backed by our expertise and commitment to quality. We’re dedicated to delivering a superior gaming experience without the complexities associated with building yourself a PC from scratch. It’s not just about the product; it’s about the support, expertise, and convenience we provide throughout the entire process.”

Get in touch with us.

The first step is to give us a call to talk through your requirements. We love to talk PCs so cheer up our day.

0203 773 7648

[email protected]

12 Month Warranty

On all components

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