Terms and Conditions:

1. Introduction

1.1 These terms and conditions govern your use of this website; by using this website, you accept these terms and conditions in full.

1.2 If you disagree with these terms and conditions or any part of these terms and conditions, you must not use this website.

2. Definitions

2.1 “Seller,” “we,” “us,” or “our” refer to Benchmark Builds.

2.2 “Customer,” “you,” and “your” refer to the person or entity accessing this website and purchasing products.

3. Products and Orders

3.1 We offer customized and bespoke configured PCs for sale through this website. Product specifications, pricing, and availability are subject to change without notice.

3.2 When placing an order, you agree to provide accurate and complete information. We reserve the right to refuse or cancel orders for any reason.

3.3 Orders are subject to acceptance by us, and we reserve the right to reject any order at our discretion.

3.4 In placing an order you confirm and accept that the 14 day right to cancel does not apply to products made to the consumers specifications or which are personalised. Customized, bespoke PCs fall under this category.  This means that customers do not have a right to cancel their order within 14 days once they’ve received a custom PC from us because it was tailored to their specific requirements, and therefor exempt from the standard 14 day right to cancel policy.

4. Pricing and Payment

4.1 All prices are in GBP and include applicable taxes.

4.2 Payment is required in full at the time of order. We accept payment through credit card, debit card or bank transfer.

5. Customization and Configuration

5.1 We offer customized PC configurations. Details and specifications will be provided during the order process.

6. Shipping and Delivery

6.1 We will make every effort to deliver the product within the estimated time frame. However, we are not responsible for any delays that are beyond our control.

7. Returns and Refunds

7.1 We strive to provide you with the highest quality custom PCs. However, if you are not satisfied with your purchase, please contact us in writing, via email within 48 hours of receiving your product.

7.2 Due to their personalized nature, custom PCs are exempt from the standard 14-day right to cancel. These products cannot be returned for a refund unless they arrive defective or damaged.

7.3 To be eligible for a return, your custom PC must be sent back to us immediately in its original condition, including all original packaging, manuals, and accessories for inspection. We will examine the product and notify you of your options, which may be to repair, replace or refund the item.

7.4 If, upon investigation it is decided you are eligible for a refund due to the PC being beyond repair, we will initiate a refund to your original payment method. Please allow 14 days for the refund to process.

8. Warranty and Support

8.1 We provide a limited 12 month warranty on our products and components, in line with your statutory rights.

Statutory rights are the fundamental protections provided by law to consumers purchasing products, including bespoke and customized PCs. When a customer buys from us they are entitled to the following statutory rights:

a.            Quality and Fitness for Purpose: The custom PC must be of satisfactory quality, meaning it should meet the expected standard, be free from defects, and serve its intended purpose, including any specific requirements provided by the customer.

b.            Description and Match to Specifications: The PC must match the description and meet the specifications agreed upon during the customization process.

c.             Title and Ownership: The customer must receive clear ownership of the PC. They should not face any legal claims against the PC’s ownership.

9. Privacy and Data

9.1 Your use of this website is governed by our Privacy Policy.  By using this website, you consent to the collection and use of your information in accordance with our privacy policy.

10. Limitation of Liability

10.1 To the maximum extent permitted by law, we shall not be liable for any direct, indirect, special, incidental, or consequential damages.

11. Governing Law and Jurisdiction

11.1 These terms and conditions shall be governed by and construed in accordance with English law. Any disputes relating to these terms and conditions will be subject to the exclusive jurisdiction of the English courts.

12. Contact Information

12.1 If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected] or call 0203 773 7648

12 Month Warranty

On all components

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